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Our shopping cart is secured by McAfee, so you can feel secure buying online
from Draper's. We always offer speedy bee-livery on all orders! There are
discounts available on some items if you order in bulk, so if you want a
large amount of a particular item please call us to place your order. Once
you place an online order we will do everything we can to give you the best
price on shipping and the products ordered, if we can offer you cheaper rate
on shipping or a special item price that was not listed on the website we
will call or email you before we ship your order. You can view the U.P.S.
Ground shipping chart by
clicking here. This chart will give you the delivery time from us to you
on ground shipments. Because of the new U.P.S. policy concerning package
dimensions (light weight but large package dimensions),
some items may cost more to ship. Dimensional shipping cost supersedes
actual weight shipping cost. Unfortunately dimensional issues can not be
determined by the shopping cart system and you will be charged the
additional shipping if indeed your package is over sized.
If you choose to have your package shipped by an air service there may be
an additional shipping charge as U.P.S. is now calculating all air shipments
by dimensional weight and not the actual weight. At this time there is no
way for our online shipping calculator to know the dimensions of the box. We
are working on the problem and thank you for understanding.
We may request a photograph of any damaged items received or the shipping
package before we reship the product or issue a refund. In some cases we may
want to have the items returned to us.
Shipping rates vary depending on
distance, weight, insurance claimed and shipper used. Therefore, we can not
quote shipping costs over the phone on some items. If you need to know the
exact shipping charge, place your order and we will pack it and call you
with the exact charge. Also, when you receive your shipment, look for the
packing slip in or on the outside of the box. Inside the packing slip you
will find a copy of your invoice. There is a $ 3.50 handling fee applied to
all shipped orders.
We will never sell or give out your
information...it is only used to send your order.
Shipping on returned items is not refundable. Credits applied to your
American Express account are subject to a $6.00 transaction fee.
If the shipping address you give us is not correct U.P.S. will charge us
to correct the address. The $ 10.00 charge will be passed on to you.
If you are in another country, the online shipping costs may seem high
and this is because we only offer the fastest services from U.P.S. online,
if you would like to see if there is a cheaper shipping method available,
please feel free to email us. We
like U.P.S. for international shipments because we can track packages, they
are by far the fastest and very dependable. If you refuse a package and it
is returned to us, you are still responsible for the shipping both ways and
any required duties implemented by your country. You are liable for all
duties and/or charges related to your shipment. We do need valid phone
numbers for all international shipments...thank you!
We can not be held responsible for improper customer handling or storage.
If dissatisfied with any of our products, they must be returned to us, with
your request for credit or refund. Partial used products can not be
returned. If the product was purchased at a store, other than Draper's, you
must return the product to that store for a refund or exchange. (Note: The
store's policy supersedes Draper's policy)
Our shopping cart accepts:
If you have any problems or questions about the online ordering system
feel free to email me or call our toll free phone number
800.233.4273 and ask for me Royal Draper...thank you!