If you choose to have your package shipped by an air service there may be an additional shipping charge as U.P.S. is now calculating all air shipments by dimensional weight and not the actual weight. At this time there is no way for our online shipping calculator to know the dimensions of the box. We are working on the problem and thank you for understanding.

We may request a photograph of any damaged items received or the shipping package before we reship the product or issue a refund. In some cases we may want to have the items returned to us.

Shipping rates vary depending on distance, weight, insurance claimed and shipper used. Therefore, we can not quote shipping costs over the phone on some items. If you need to know the exact shipping charge, place your order and we will pack it and call you with the exact charge. Also, when you receive your shipment, look for the packing slip in or on the outside of the box. Inside the packing slip you will find a copy of your invoice. There is a $ 3.50 handling fee applied to all shipped orders.

We will never sell or give out your information...it is only used to send your order.

Shipping on returned items is not refundable. Credits applied to your American Express account are subject to a $6.00 transaction fee.

If the shipping address you give us is not correct U.P.S. will charge us to correct the address. The $ 10.00 charge will be passed on to you.

International Shipping

If you are in another country, the online shipping costs may seem high and this is because we only offer the fastest services from U.P.S. online, if you would like to see if there is a cheaper shipping method available, please feel free to email us. We like U.P.S. for international shipments because we can track packages, they are by far the fastest and very dependable. If you refuse a package and it is returned to us, you are still responsible for the shipping both ways and any required duties implemented by your country. You are liable for all duties and/or charges related to your shipment. We do need valid phone numbers for all international shipments...thank you!

We can not be held responsible for improper customer handling or storage. If dissatisfied with any of our products, they must be returned to us, with your request for credit or refund. Partial used products can not be returned. If the product was purchased at a store, other than Draper's, you must return the product to that store for a refund or exchange. (Note: The store's policy supersedes Draper's policy)

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